Reservations support services for luxury hotels, spas, and restaurants
hotelfone
INTRODUCING HOTELFONE
A seamless extension of your in house team, Hotelfone works in partnership with independent hospitality businesses.
Capturing bedroom bookings, spa appointments and restaurant reservations that may otherwise be lost; employing a team of highly skilled hospitality and reservations specialists and using the very latest in communication technology, we work with our partners to secure more bookings, increase guest satisfaction and enhance business performance.
Discover our services
Online Booking Support
In partnership with booking engine providers, we deliver a specialist call handling service that reduces abandoned online bookings and bounce rate, and increases conversions and total revenue.
Call Handling
Tailored to the specific needs of your business, our teams of professional, friendly and knowledgeable industry experts provide a five-star service in English, Italian, German, French or Spanish.
Central Reservations
Delivering a very high standard of customer care when handling all incoming calls for small hotel groups, our hospitality and reservations specialists are focussed on converting more enquiries.